Thank you for choosing gl-id!

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Thank you for shopping with gl-id(glid). We appreciate your support and hope you're satisfied with your purchase. If your order has not arrived or arrives damaged or defective, you may be eligible for a refund. Please review our policy below.

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Refund Eligibility

You may qualify for a refund if:

• Your order has not been delivered.

• Your item arrived damaged or defective (photo evidence may be required).

All refund requests must be submitted within 30 days of the original order date.

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How to Request a Refund

To request a refund, please email us at orders@gl-id.com with:

• Your order number

• A brief description of the issue

• Clear photos of the damage or defect 

Once your request has been reviewed and approved, we will provide any necessary return instructions or process your refund.

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Refund Processing

Approved refunds are typically processed within 3 business days. Depending on your payment provider, it may take 5-7 billing cycles for the refund to appear on your statement.

You will receive an email confirmation once your refund has been issued.

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Important Information

• Refunds are only available for orders that were not delivered or arrived damaged or defective.

• Items marked as Final Sale are not eligible for a refund.

• Customers are responsible for return shipping costs unless the item is defective or an incorrect item was received.​

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